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Domestic Cleaner

Frequently Asked Questions

Hiring the best domestic cleaner requires a combination of research, clear communication, and due diligence. Here’s a step-by-step guide to help you in the process:


  1. Determine Your Needs:

– List the tasks you want to be completed: vacuuming, dusting, mopping, bathroom cleaning, kitchen cleaning, laundry, etc.

– Decide on the frequency: weekly, bi-weekly, monthly, or just a one-time deep clean.

– Think about any specific requirements, like green cleaning products or specific days/times for cleaning.


  1. Research:

– Word of Mouth: Ask friends, family, or neighbors for recommendations. Personal references often provide honest feedback.

– Online Platforms: Websites like Thumbtack, Airtasker (popular in Australia), or even local Facebook groups can be sources to find domestic cleaners.

– Reviews and Ratings: Check Google reviews, Yelp, or any other local review platforms to read about others’ experiences with the cleaner or cleaning service.


  1. Interview Potential Cleaners:

– Whether you’re considering an individual or a cleaning service, it’s wise to conduct an interview.

– Ask about their experience, cleaning methods, products they use, and if they’re comfortable with any specific requests you might have.

– Check if they’re insured. This is crucial in case of any accidental damages or injuries during cleaning.


  1. Ask for References:

– A reputable cleaner should be willing to provide references. Take the time to call these references to inquire about the cleaner’s reliability, thoroughness, and overall performance.


  1. Discuss Pricing:

– Get a clear understanding of their rates. Some might charge per hour, while others could have a flat fee depending on the size of the home or tasks required.

– Ask if cleaning products are included in the fee or if you’ll need to provide them.

– Ensure there are no hidden fees or charges.


  1. Check for Insurance and Bonds:

– Ensure that the cleaner or cleaning company is insured and bonded to protect against potential damages or theft.


  1. Conduct a Trial Run:

– Consider hiring the cleaner for a one-time service initially. This way, you can gauge their work quality and see if it meets your standards before committing to a regular schedule.


  1. Clear Communication:

– Clearly communicate your expectations and any specific areas you want them to focus on.

– Offer feedback after the first few cleans. Constructive feedback will help them adjust their cleaning to your satisfaction.


  1. Safety Precautions:

– Especially in times of health concerns, inquire about the safety measures they take, such as wearing masks, gloves, or using disinfectants.

– If needed, provide them a spare key or security code rather than leaving doors unlocked.


  1. Contract and Payment:

– If you’re satisfied and wish to employ the cleaner regularly, consider setting up a contract or agreement that outlines terms, pricing, and expectations.

– Discuss payment methods and terms. Some cleaners may prefer cash, while others may accept digital payments or checks.


Remember, trust is a crucial component when letting someone into your home, so always listen to your instincts. If something feels off or you’re not comfortable, it’s okay to search for a different cleaner or service.

A domestic cleaner is a professional who provides cleaning services specifically for residential homes. Their primary role is to help homeowners maintain a clean and orderly environment. The scope of their services can vary based on the agreement between the homeowner and the cleaner, as well as the specific needs and preferences of the client.

Here’s a detailed breakdown of what a domestic cleaner can do:

1. General Cleaning:
– Dusting surfaces, such as shelves, countertops, and appliances.
– Vacuuming carpets and rugs.
– Mopping hardwood, tile, or linoleum floors.
– Cleaning mirrors and glass surfaces.
– Emptying trash bins and replacing liners.

2. Bathroom Cleaning:
– Scrubbing and disinfecting toilets, sinks, bathtubs, and showers.
– Wiping down faucets and fixtures.
– Cleaning mirrors.
– Mopping floors and emptying trash.

3. Kitchen Cleaning:
– Cleaning countertops and backsplashes.
– Wiping down appliances, such as stovetops, ovens, refrigerators, microwaves, and toasters.
– Cleaning sinks, including dishes if required.
– Mopping floors.
– Emptying trash and possibly replacing bin liners.

4. Bedroom Cleaning:
– Making beds and changing bed linens if required.
– Dusting furniture, such as nightstands and dressers.
– Vacuuming or mopping floors.

5. Additional Tasks (sometimes offered for an extra fee or upon special request):
– Laundry services, including washing, drying, ironing, and folding clothes.
– Interior window cleaning.
– Cleaning inside the oven or refrigerator.
– Deep cleaning tasks, such as shampooing carpets or washing walls.
– Organizing closets, cupboards, or rooms.

6. Periodic or Seasonal Tasks:
– Spring cleaning, which might involve more in-depth cleaning tasks.
– Cleaning outdoor areas, such as patios or terraces (though this might not be a standard offering for all domestic cleaners).

7. Specialty Cleaning:
– Some domestic cleaners might offer services for specific situations, like post-renovation cleaning, move-in or move-out cleaning, or post-party cleanup.

It’s important to note that while domestic cleaners focus on cleaning tasks, they generally don’t offer services related to repairs, maintenance, or gardening unless it’s been explicitly mentioned or agreed upon.

When hiring a domestic cleaner, it’s always a good idea to discuss and clarify the specific tasks you’d like them to handle. This ensures both parties have a clear understanding of expectations and responsibilities.

A domestic cleaner can assist with a wide range of cleaning tasks within a home. Here’s a comprehensive list of jobs they can help with:

1.  General Cleaning:
– Dusting surfaces, furniture, and fixtures.
– Vacuuming carpets, rugs, and upholstery.
– Mopping floors made of tile, linoleum, hardwood, or other materials.
– Wiping down and disinfecting commonly touched surfaces.
– Cleaning mirrors, glass tables, and other glass surfaces.
– Emptying and cleaning trash bins.

2. Bathroom Cleaning:
– Scrubbing and disinfecting toilets.
– Cleaning and polishing faucets and fixtures.
– Cleaning sinks, bathtubs, and showers.
– Wiping down tiles and grout.
– Emptying bathroom trash bins.

3. Kitchen Cleaning:
– Cleaning countertops and backsplashes.
– Wiping down appliances, such as stovetops, microwaves, ovens, and refrigerators.
– Cleaning and disinfecting sinks.
– Emptying trash and replacing liners.
– Cleaning inside of appliances like ovens, microwaves, and fridges, if required.

4. Bedroom Cleaning:
– Dusting furniture, including nightstands, dressers, and wardrobes.
– Making beds and, if required, changing bed linens.
– Vacuuming or mopping floors.
– Cleaning under the bed and other furniture.

5. Living and Dining Room Cleaning:
– Dusting and cleaning surfaces, including shelves, tables, and decorative items.
– Vacuuming sofas and chairs.
– Wiping down electronics, such as TVs and stereos.

6. Laundry (if agreed upon):
– Washing and drying clothes.
– Folding and putting away clothes.
– Ironing clothes and linens.

7. Deep Cleaning Tasks (often for an additional fee or as part of a special package):
– Shampooing carpets or upholstery.
– Washing interior windows.
– Cleaning walls or baseboards.
– Detailed cleaning of light fixtures or ceiling fans.

8. Specialized Cleaning:
– Move-in or move-out cleaning.
– Post-construction or post-renovation cleaning.
– After-party or event cleanup.

9. Organization (though this might not be a standard offering):
– Organizing closets, cabinets, and pantries.
– De-cluttering rooms or specific areas.

10. Additional Periodic Tasks:
– Seasonal cleaning, such as spring or fall cleaning.
– Cleaning behind and underneath furniture.
– Cleaning external areas like balconies or patios (this might not be standard for all cleaners).

It’s essential to communicate with the domestic cleaner or cleaning service to clarify which tasks are included in their standard service and which might require an additional fee. This discussion helps ensure both parties have clear expectations and prevents any misunderstandings.


As of my last training data up to September 2021, the cost of hiring a domestic cleaner in Australia can vary based on several factors:

1. Location: Major cities like Sydney and Melbourne might have higher rates compared to regional or rural areas due to the cost of living and competition among service providers.

2. Type of Cleaning Service: Individual independent cleaners might charge differently than established cleaning companies. Companies might have standardized rates and offer packages, while individuals might have more flexibility in pricing.

3. Scope of Work: A standard clean will be priced differently than a deep clean, move-in/move-out clean, or specialized cleaning tasks.

4. Frequency: Regular scheduled cleanings (e.g., weekly or bi-weekly) might come at a discounted rate per session compared to one-off cleanings.

5. Experience and Reputation: Highly experienced cleaners or companies with excellent reviews and reputation might charge a premium for their services.

To give you a general idea, as of 2021:

– The hourly rate for domestic cleaners typically ranged from AUD $25 to $50. However, this can vary, and rates might be higher in certain areas or for specialized tasks.

– For a regular house cleaning of an average-sized home, you might expect to pay anywhere from AUD $70 to $150 or more per session. Again, the exact amount will depend on the size of the house, the specific tasks you want to be done, and the frequency of cleaning.

For the most accurate and up-to-date pricing, you’d need to get a quote directly from local cleaning service providers. It’s a good idea to get several quotes and understand what each service offers to make an informed decision. Remember, the cheapest option isn’t always the best, and it’s essential to consider the cleaner’s experience, reliability, and the quality of their work.

When hiring a local domestic cleaner, it’s essential to ask the right questions to ensure they’re a good fit for your needs. Here’s a list of important questions to consider:

1. Experience and Background:
– How long have you been in the cleaning business?
– Do you have any references or reviews I can check?
– Have you undergone any formal training or certifications in cleaning?

2. Services Offered:
– What cleaning tasks are included in your standard service?
– Do you offer deep cleaning or specialized cleaning services (e.g., carpet cleaning, window washing)?
– Are there any cleaning tasks you don’t perform?

3. Supplies and Equipment:
– Do you bring your own cleaning supplies and equipment, or do I need to provide them?
– If you bring your own, are the products eco-friendly or hypoallergenic? (This might be important if you have allergies, pets, or young children.)

4. Pricing and Payment:
– Do you charge by the hour or by the job?
– What’s your rate, and are there any additional fees I should be aware of?
– How do you prefer to be paid (cash, check, electronic transfer, etc.)?
– Is there a cancellation fee if I need to reschedule?

5. Scheduling and Availability:
– Are you available on the days and times that work best for me?
– How often do you typically clean for clients (e.g., weekly, bi-weekly, monthly)?
– What’s your policy on rescheduling or cancellations?

6. Safety and Trustworthiness:
– Do you have insurance and/or bonding to cover potential damages or theft?
– Have you undergone a background check? (Especially important if they’ll be working in your home while you’re away.)
– What’s your protocol if something gets broken or damaged during cleaning?

7. Pets and Special Considerations:
– Are you comfortable working around pets?
– How do you handle rooms or items that are marked as off-limits?
– Do you have experience or are you comfortable with any special cleaning requirements I might have (e.g., antiques, specific surfaces)?

8. Health and Safety:
– What measures do you take to ensure your health and safety, especially in the context of health concerns like the COVID-19 pandemic?
– Do you use masks or gloves while cleaning?

9. Communication:
– What’s the best way to reach you if I have questions or need to reschedule?
– How do you prefer to receive feedback or special instructions?

10. Contract and Agreement:
– Do you have a written agreement or contract outlining the services, costs, and other details?
– What’s your policy on satisfaction guarantees or redoing a task if it wasn’t done to the client’s satisfaction?

By asking these questions, you’ll gain a better understanding of the cleaner’s experience, professionalism, and fit for your needs. Always trust your instincts and ensure that you feel comfortable and confident in your choice.

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