Last Updated: November 21, 2022
What is in this policy?
Spetz is committed to best practice of protecting the privacy and security of our customers’ personal information and complying with regulations governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.
This Policy tells you:
What does this policy cover?
This Policy specifically applies to:
What Information we might collect about you?
On registering an account:
Without these details we may not be able to carry on our business and provide you with the products or services you require or the level of services which we aim to offer.
How we will use your information
We use your information to provide our Services and help pair Specialists/Service Providers with Customers.
We also use the information we collect:
Providing services and features
We use your personal information to adapt our Services to your needs, for example:
Providing Customer and Technical support
We use information about the Services you received (or provided) and issues you raise in order to try and offer a solution. To do this we may:
Developing and improving our Services and offerings
We may use the information we collect about you and the way you use our Services to improve, and to develop new features and offers. For example, we may review some actions you took and the feedback you gave us to offer better options for you or other users of Spetz.
Verifying Transactions and Preventing Fraud
We may need to use information we collect about you and how you used our Services, to train our staff, verify transactions, prevent fraud and solve disputes. For example, we may listen to recordings of calls between you and our staff to verify what has been actually said, or by whom.
Keep you updated on changes, promotions and offers we have
We may use information we collect about you to:
You can tell us at any time at firstname.lastname@example.org/ to stop sending you direct marketing or use your information for targeted advertisement. Please note that you might still be presented by targeted advertisement by other platforms or third parties which we do not control.
In connection with Legal requirements
We may collect, use and keep information about you to investigate or address claims or disputes relating to the use of our Services or your interactions with us, or if we are required to do so by law or as ordered or requested by regulators, government entities, and official inquiries.
Profiling and Automatic Decision Making
Profiling: we use and combine information we collect about you in order to create a profile of your inferred preferences and needs, and, if you are a Specialist, also of the characteristics and qualities of your offering. This profile is created and updated automatically by our Systems on the basis of new or updated information we collect when you use our Services (such as Customer ratings).
Automatic Decision Making: we use your profile to make automatic decision about:
We have designed our System to automatically match Specialists and Customers in a consistent and fair manner based on relevant information, but if you have concerns you can contact us at email@example.com/ to discuss this further.
When do we share your information with others?
We will share your personal information with third parties only in the ways that are described in this privacy statement.
If you are a Specialist/Service Provider, we need to share information about you (name, ratings, experience) with Customers looking for services in the field of expertise you provide.
If you are a Customer, once you have requested the help of a Specialist, we will share your contact details (name, phone number) and information about your location and request with the Specialist requested.
We may also need to share information about you and Services you requested, received or provided with other users when we verify or try to solve a problem you had with them or when you ask us to (for example when you post on our public forums).
We may provide your personal information to agents or service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers who:
We may also share your information for the purposes of protecting against fraud, and insure confidentiality and security.
We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
In the event Spetz goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.
Transfer of personal information overseas
In order to provide you with the best products and services possible, we may transfer or disclose personal information we have collected about you to a person or organization in a foreign country including:
Where we do this, we take reasonable steps to ensure that those parties do not breach the applicable privacy provisions herein.
How long do we keep your information?
We keep your information for as long as you use our Services (note we cannot provide our services without your information) and delete it one year after we close your account at your request, or if your account is not active for a long time.
You can ask us at any time to delete your information by emailing firstname.lastname@example.org/ and we will delete all information which we do not need to keep for legal reasons such as:
If we do need to keep personal information about you for any such legal reasons we will keep it as required under the law.
Security and storage
Spetz places a great importance on the security of all information associated with our customers and Specialists/Service providers. We have security measures in place to protect against the misuse, interference, loss and unauthorized access, modification or disclosure of personal information under our control. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. Some of the measures we take are:
While we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you may be required to use passwords, or other special access features on this Website, it is your responsibility to safeguard them.
We note that you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
Passive Information Collection
As you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
Our System may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our System, and administer and improve services to our consumers.
A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.
“Session cookies” are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. Our System uses session cookies.
“Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. Our System uses persistent cookies.
“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. This Website uses Internet tags. “Navigational data” (“log files,” “server logs,” and “clickstream” data) and “Internet Tags” are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This System uses navigational data.
We may display personal testimonials on our System in addition to other endorsements. With your consent, we may post your testimonial along with your name and city/state of residence. If you wish to update or delete your testimonial, you can contact us at email@example.com/.
California Do Not Track Disclosures
How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?
We currently do not respond to DNT signals in browsers because we do not track individual users across the web.
May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit http://spetz.app/us?
Notice to California Residents
Access to and correction of personal information
Spetz is committed to maintaining accurate, timely, relevant, and appropriate information about our customers and System users.
If you believe that the personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that inaccurate information will be corrected. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.
To obtain access or seek correction of your personal information that we hold, please contact us using the details set out below in the section titled “Contact Us“. So long as your request for your personal information is in accordance with applicable privacy laws, then we will give you access to that information.
If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.
If you have concerns as to whether there has been a breach of privacy or you do not agree with a decision we have made about access to or correction of personal information, you can make a complaint by emailing us at firstname.lastname@example.org
We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with applicable law.
If you are not happy with the way we have handled your complaint you may refer the matter to arbitration in accordance with our Terms.
Protecting Children’s Privacy Online
The System is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the System. We do not knowingly collect information from children under 18 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.