Spetz., Inc. System Privacy Policy

Last Updated: November 21, 2022

Welcome to the Spetz Inc. (“Spetz”) website and/or app. This written policy (the “Privacy Policy”) is designed to tell you about practices regarding Spetz’s collection, use, and disclosure of information that you may provide via mobile application or websites, including http://spetz.app/us (the “System”) and certain related services. Please be sure to read this entire Privacy Policy before using, or submitting information, to or thorough the System.

 

Your Consent

This Privacy Policy sets forth the System’s current policies and practices with respect to nonpublic personal information of the users of the System. By using this System, you agree with the terms of this Privacy Policy. Whenever you submit information via the System, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

 

PLEASE READ THE FOLLOWING PRIVACY POLICY (OTHERWISE NOTED AS THIS “AGREEMENT”) CAREFULLY BEFORE USING THE SYSTEM. BY USING THE SYSTEM, YOU SIGNIFY YOUR ASSENT TO THIS AGREEMENT. IF YOU DO NOT ASSENT TO THIS AGREEMENT, PLEASE DO NOT USE THIS WEBSITE.

 

What is in this policy?

Spetz is committed to best practice of protecting the privacy and security of our customers’ personal information and complying with regulations governing privacy of personal information by businesses and to protecting and safeguarding your privacy when you deal with us.

This Policy tells you:

• What information we might collect about you
• How we might use this information
• What personal information we might share with others
• Your choices about the personal information we might have about you

What does this policy cover?

This Policy covers information about you which we, Spetz, collect, use and share if you use our System.  We do not currently share your data with other persons or companies other than as set forth herein. However, in the event we choose to do so, we will update this Privacy Policy accordingly.

By accessing the Spetz System or using our products or services, you consent to the terms of this Privacy Policy and Spetz’s Terms of service (for Customers and/or Specialists and agree to be bound by them.

This Policy specifically applies to:

• Specialists/Service providers – individuals who use the System to offer their professional services or expertise to Customers;
• Customers – individuals and businesses who use the System to look for Specialists who can assist them with their needs.

 

What Information we might collect about you?

1. Information you provide:

On registering an account:

• Specialists/Service Providers
• Personal contact details such as full name, title, address, telephone number and email address.
• Chosen username and password
• Date of birth, gender and a photograph
• Work areas and location
• SSN
• Payment or banking information (including payment related verification information)
• Details regarding the services you offer and your experience
• Copy of driver’s license
• Proof of qualification to work in regulated fields

• Customers
• Personal contact details such as full name, title, address, telephone number and email address
• Chosen username and password
• Location
• Date of birth, gender

• On sending us an email or contacting us via our websites: email address.

• On providing feedback on the System or another user: full name, email address and phone number.

Without these details we may not be able to carry on our business and provide you with the products or services you require or the level of services which we aim to offer.

1. Information created or collected when you use our Service

This includes:

• When using the Service:
• Information about your device, operating system and browser, such as model of phone you use, and the version of the software on your mobile device, what browser on a computer, and if you are using Apple or Google based smartphones.
• Your location data, so that we can match Specialists and Customers who are near each other. Please note that you always have the ability to opt-in or opt-out of sharing this information with us at any time through your device settings – simply go to the setting section of your account or the setting section of our mobile application and set the “allow us to use your location data” to “on” or “off”. If you disable this feature, it may impair your use of the Services, as we will not be able to match Customers with Specialists who are nearby.
• Information about how you interact with our System – when you visit our web page or use the mobile application we collect the date and time and information about the way you used the site or application. For example, we may note which parts you have visited and whether you have left the page or closed the application without using our services. We may also collect information about unexpected technical problems with our application (such as a crash of the mobile applicable) and notices and alerts provided by the System.

• When contacting us via phone, email or the “contact us” form on our website or app:
• Record of your conversations with us – we keep information about any calls you make to our service center and emails and letters you send us and may record the phone conversations you have with us.

1.  Information from other sources

This includes:

• For Specialists/Service Providers: feedback about your Customers such as ratings or compliments.
• Information about how you provided your services which other users may give us as part of a complaint or inquiry.

 

4. Marketing service providers

• Information about you that our partners and other service providers may share with us – for example Google may share with us some details from your profile (such as your age and gender) and tell how you found our web page and websites you visit. For more information about cookies and other tracking technologies we use to get such information, please see our Cookies Policy.

 

How we will use your information  

We use your information to provide our Services and help pair Specialists/Service Providers with Customers.

We also use the information we collect:

• To create an account for you either as a Customer or as a Specialist/Service Provider so that you can use our Services. You will not be able to create an account without the required information;
• For customer support and resolving problems;
• To improve our Services and offerings;
• To verify transactions and prevent fraud;
• To keep you updated on changes, promotions and offerings we have; and
• As required by law or by legal authority.

 

Providing services and features

We use your personal information to adapt our Services to your needs, for example:

• We use ratings and feedback on Specialists which we receive from Customers to provide better recommendations to other Customers through our Automated Decision Making system algorithm to suggest a match.
• We use information you give us about your preferences to adapt the Services we provide or may to you.

 

Providing Customer and Technical support

We use information about the Services you received (or provided) and issues you raise in order to try and offer a solution. To do this we may:

• Examine information we collect about your use of our Services to verify and understand your problem.
• Monitor your use of our services to verify that we succeeded in solving a problem.
• Contact you if you ask us to or if we need more information about an issue you have raised.
• We may record telephone calls with you in order to later examine your interactions with our people or our system for quality assurance.
• Contact other relevant users of Spetz to collect more information about you or your problem

 

Developing and improving our Services and offerings

We may use the information we collect about you and the way you use our Services to improve, and to develop new features and offers. For example, we may review some actions you took and the feedback you gave us to offer better options for you or other users of Spetz.

 

Verifying Transactions and Preventing Fraud

We may need to use information we collect about you and how you used our Services, to train our staff, verify transactions, prevent fraud and solve disputes. For example, we may listen to recordings of calls between you and our staff to verify what has been actually said, or by whom.

 

Keep you updated on changes, promotions and offers we have

We may use information we collect about you to:

• Keep you updated about changes to our services – for example use your contact details to send you email on new features or tell you about changes to the terms of our service or to this Privacy Policy.
• Send direct marketing material and display targeted advertisements – if you give us permission, we may use your contact details and the information we collect about the way you interact with us, as well as additional information we might have about you (for example your age or address) to send you targeted marketing materials.

You can tell us at any time at info@spetz.app/ to stop sending you direct marketing or use your information for targeted advertisement. Please note that you might still be presented by targeted advertisement by other platforms or third parties which we do not control.

 

In connection with Legal requirements

We may collect, use and keep information about you to investigate or address claims or disputes relating to the use of our Services or your interactions with us, or if we are required to do so by law or as ordered or requested by regulators, government entities, and official inquiries.

 

Profiling and Automatic Decision Making

 

Profiling: we use and combine information we collect about you in order to create a profile of your inferred preferences and needs, and, if you are a Specialist, also of the characteristics and qualities of your offering. This profile is created and updated automatically by our Systems on the basis of new or updated information we collect when you use our Services (such as Customer ratings).

 

Automatic Decision Making: we use your profile to make automatic decision about:

• How to best match you with a Specialist if you are a Customer looking for one, or, if you are a Specialist/Service Provider, how to best match you with a Customer who needs your services or expertise.
• Determining Specialist ratings, and deactivating Specialists with low ratings.
• Deactivating users who are identified as having engaged in fraud or activities that may otherwise harm Spetz, its users, and others.

We have designed our System to automatically match Specialists and Customers in a consistent and fair manner based on relevant information, but if you have concerns you can contact us at info@spetz.app/ to discuss this further.

 

When do we share your information with others? 

We will share your personal information with third parties only in the ways that are described in this privacy statement.

1. For Business Purposes:

If you are a Specialist/Service Provider, we need to share information about you (name, ratings, experience) with Customers looking for services in the field of expertise you provide.

If you are a Customer, once you have requested the help of a Specialist, we will share your contact details (name, phone number) and information about your location and request with the Specialist requested.

We may also need to share information about you and Services you requested, received or provided with other users when we verify or try to solve a problem you had with them or when you ask us to (for example when you post on our public forums).

2. With Service Providers:

We may provide your personal information to agents or service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers who:

• maintain our systems and information
• help us process your payment information
• help us with customer support
• help us investigate or solve disputes
• help us develop our services and offer new features and products
• provide us with information about how people use our services
• help us market and promote our services
• display advertisements on our web site or in our mobile application

 

3. Security/Fraud Protection:

We may also share your information for the purposes of protecting against fraud, and insure confidentiality and security.

4. As Required By Law:

We reserve the right to disclose your personal information as required by law (e.g., to comply with a subpoena, warrant, court order, or similar legal process served on our website) and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

5. Business Transition:

In the event Spetz goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal information, as well as any choices you may have regarding your personal information.

 

Transfer of personal information overseas

In order to provide you with the best products and services possible, we may transfer or disclose personal information we have collected about you to a person or organization in a foreign country including:

• to our service providers located in the Philippines
• to service providers who store data or operate outside the United States; and/or
• otherwise as required or authorized by law.

Where we do this, we take reasonable steps to ensure that those parties do not breach the applicable privacy provisions herein.

 

How long do we keep your information?

We keep your information for as long as you use our Services (note we cannot provide our services without your information) and delete it one year after we close your account at your request, or if your account is not active for a long time.

You can ask us at any time to delete your information by emailing info@spetz.app/ and we will delete all information which we do not need to keep for legal reasons such as:

• keeping financial records of payments and transactions,
• honoring your choice to unsubscribe from our mailing list or not to be contacted,
• dealing with open disputes,
• keeping legal evidence of agreements we had or actions we took,
• compiling with court orders, police warrants or instructions of other legal authorities.

If we do need to keep personal information about you for any such legal reasons we will keep it as required under the law.

 

Security and storage

Spetz places a great importance on the security of all information associated with our customers and Specialists/Service providers. We have security measures in place to protect against the misuse, interference, loss and unauthorized access, modification or disclosure of personal information under our control. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. Some of the measures we take are:

• Limiting access to personal information to those employees who are critical to communicating with you and/or processing contributions.
• Implementing appropriate physical, electronic and procedural safeguards to guard against unauthorized access or use.
• Requiring appropriate consents and protections from our business partners before we share any personally identifiable information.

While we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you may be required to use passwords, or other special access features on this Website, it is your responsibility to safeguard them.

We note that you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.

 

Passive Information Collection

As you navigate through a website, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.

Our System may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our System, and administer and improve services to our consumers.

A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.

“Session cookies” are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. Our System uses session cookies.

“Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. Our System uses persistent cookies.

“Internet tags” (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the website server information such as the IP address and browser type related to the visitor’s computer. This Website uses Internet tags. “Navigational data” (“log files,” “server logs,” and “clickstream” data) and “Internet Tags” are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors. This System uses navigational data.

Links

This System may contain links to websites of third parties not affiliated with Spetz. This Privacy Policy will not apply to these third-party websites and Spetz is not responsible for the privacy practices or the content on any of these other websites. We do not disclose personally identifiable information to those responsible for the linked sites. The linked sites, however, may collect personal information from you when you link to their site. This collecting of information is not subject to the control of Spetz or the System. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this System.

Testimonials

We may display personal testimonials on our System in addition to other endorsements. With your consent, we may post your testimonial along with your name and city/state of residence. If you wish to update or delete your testimonial, you can contact us at info@spetz.app/.

 

California Do Not Track Disclosures

How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?

We currently do not respond to DNT signals in browsers because we do not track individual users across the web.

May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit http://spetz.app/us?   

No.

Notice to California Residents

If you are a resident of California, please see our CCPA Privacy Notice available here. With certain exceptions, residents of the State of California may request (a) disclosure of personal information collected, (b) disclosure of personal information sold or disclosed for a business purpose, (c) deletion of personal information, (d) to opt out of the sale of personal information, and (e) access and data portability. Moreover, we will not discriminate based on your exercise of such rights. If you are a California resident and want to make any such requests, please contact us through our website (http://spetz.app/us), Privacy Policy, address or info@spetz.app/us.

 

 

 

Access to and correction of personal information

Spetz is committed to maintaining accurate, timely, relevant, and appropriate information about our customers and System users.

If you believe that the personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you may request that inaccurate information will be corrected. To ensure confidentiality, details of your personal information will be passed on to you only if we are satisfied that the information relates to you.

To obtain access or seek correction of your personal information that we hold, please contact us using the details set out below in the section titled “Contact Us“. So long as your request for your personal information is in accordance with applicable privacy laws, then we will give you access to that information.

If we refuse to provide you with access or correct the personal information held about you by us, then we will provide reasons for such refusal.

 

Complaints

If you have concerns as to whether there has been a breach of privacy or you do not agree with a decision we have made about access to or correction of personal information, you can make a complaint by emailing us at info@spetz.app

We will investigate your complaint and attempt to resolve, within 30 days, any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with applicable law.

If you are not happy with the way we have handled your complaint you may refer the matter to arbitration in accordance with our Terms.

 

Protecting Children’s Privacy Online

The System is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the System. We do not knowingly collect information from children under 18 without parental consent. Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA). If you believe that we have received information from a child or other person who is not of a majority age in their relevant jurisdiction, please contact us at our email or physical mailing address listed in the “Contact Us” section below and we will take all reasonable efforts to remove the information.

 

Contact us

If you require further information regarding our Privacy Policy, please contact us through the following means: Email us at contact@spetz.app or send us mail at 224 W 35^th St., Ste. 500 PMB1012, New York, NY 10001.

Changes to this Privacy Policy

Any changes we may make to this privacy policy will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page and in our mobile application that the policy has been updated.