Terms of Service for Specialists – Spetz Inc. System
Last Updated: November 2022
Please note that all calls with Spetz may be recorded or monitored for quality assurance and training purposes.
Terms of Service for Specialists (defined below, also “you”)
These Terms may be updated from time to time. Please check these Terms on a regular basis to ensure that you are familiar with and agree to the latest Terms. If there is a significant change to the Terms, we will notify you via email. These Terms are a binding legal contract between you and us.
If you are accessing the System as a Customer (i.e. you are looking for a Specialist) these are not the relevant terms for you. You must read and accept the “Terms of Service for Customers” which are accessible here.
The System is for use in the United States only. You must not access the System from any other country. You are responsible for all compliance with all laws and regulations which apply.
Spetz is not a party to any transaction between users of the System and you.
These Terms include an Arbitration and Class Action Waiver in Section 26 below.
IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT AND ABIDE BY ITS TERMS, YOU MAY NOT USE OR ACCESS THE SYSTEM.
Customer: Any person or entity looking for a Specialist or engaging the services of a Specialist.
Customer Information: Any information uploaded or provided to the System by or about a Customer.
Service Call: An interaction with the System by which the user makes a request to connect to a Specialist.
The System: Our website spetz.app, our platform, our applications (iOS and Android), our Speech Recognition Interface and all future Spetz interfaces used to implement the Service Call software operated by us.
Specialist: An account holder in the System who is a service provider, professional or tradesperson, and this definition also includes any person accessing or using the System on behalf of the Specialist.
2. Account Registration
You will be required to sign up for an account on the System, and provide certain personal and professional information about yourself. You undertake to give accurate and complete information about yourself. You are not allowed to give false or misleading information or give someone else’s name. You may not transfer your account to anyone else without our prior written permission.
You may not share your account or password with anyone. You remain responsible for any activity associated with the account.
In order to access the System and be a Specialist, you must be at least eighteen (18) years old. You undertake to give us accurate, complete and updated registration information about yourself. You are not allowed to give false or misleading information or give someone else’s name. You may not transfer your account to anyone else without our prior written permission.
You must update the System with all your details, e.g., the geographical areas in which you operate, fields of expertise and skills, working hours, availability etc. Please note that all areas of your skills, hours of operation, holidays and weekends will be defined by you.
It is strictly forbidden to perform any of the following actions on the System. Any of these activities may cause damage to the System and the Specialist will be responsible for the consequences of their actions:
4. Scope of services
The System serves as a platform for connecting Customers to Specialists. The System prioritizes the highest-ranked Specialist taking into account a combination of the Specialist’s ratings, availability, the Customer’s request, location and requirements, the Specialist’s qualifications, information, and location. Additionally, the System also takes into account how long the Specialist has been listed on the System to the extent all other relevant rating factors are equal.
Once a Service Call is confirmed within the System, the System will establish contact between you and the Customer and show you details of the Customer’s request. You are required to make contact with the Customer as soon as possible after a match is made. If there is a delay in your response, or if the Customer requests offers from additional Specialists, or if there is no comment from the Customer, the System may open the Service Call to other Specialists.
Once a Service Call has been confirmed, you are responsible to attend the Service Call at the time and place and upon the terms agreed upon with the Customer.
It is your responsibility to manage your availability on the System. You may contact us at any time, but you and you alone are responsible to designate yourself as ‘unavailable’ in the System. It is beyond the Company’s control and responsibility whether you receive Service Calls, even if you have designated yourself ‘unavailable’. If you have not designated yourself as ‘unavailable’ in the System, you will still be charged, as applicable, for any Service Calls you receive and will be responsible to answer any Service Call you receive from a Customer.
It is beyond the Company’s control and responsibility whether the Customer was aware of your unavailability.
5. Trade Qualifications and Certification
Where your profession requires legal or regulatory certification, it is your responsibility to ensure these are valid at the time of registration and are kept up to date at all times.
You are responsible for the content, accuracy, and completeness of the information you provide to us, and you agree only to provide true, accurate, current and complete information, updating as necessary.
Any checks on trade accreditations, registrations or certifications that we carry out do not reduce your obligation to ensure that anyone involved in a Service Call has the required trade accreditations, certifications or registrations to carry out the Service Call and/or Job.
Spetz has no control over Service Provider Information and disclaims all liability in this regard.
6. Warranties and Undertakings
You warrant and undertake that:
The Company charges all Specialists a fee in order to setup an account and use the System. The fee charged by the Company to you will be agreed to in advance and is either a flat fee per Service Call (as described in clauses (a) and (b) below), or a package plan described in clause (c) below which enables Specialists to purchase a volume of Service Calls at a discount.
The three alternatives for payments available to Specialists to use the System are:
a. Credit Line (‘Use now, Pay later‘) – Upon registration, we will open a credit line for you (an approved overdraft) . Each time you receive a Service Call, a fee will be deducted from your account. Your account will be charged [on the 27th of each month or whenever the balance is close to the credit line limit.] with the amount due to the Company on the date of charge. A statement with all charges will be issued at the end of each month. And will be sent at the beginning of the following month.
b. Fund Deposit – You will deposit an amount of money enabling you to receive Service Calls up to a certain threshold depending on how much you paid. Your source of payment, i.e. credit card, banking information on file with the Company (“Payment Source”) will be automatically debited and an additional fund deposit of the amount equal to your last month consumption or $200 whichever is higher or alternatively a fixed amount that was fixed in your settings. Your account will be charged when all your available credits have been used, unless you opt out of automatic renewals or you choose a different plan or payment method.
c. Package Plans – You will deposit an amount of money based on the available plans offered by us, with such dynamic packages changing on a regular basis. In these plans, the price per Service Call is reduced, by adding a bonus amount to your credit, thus giving you more value for the money you deposit. When all your available credits are used, your Payment Source will be automatically debited and the Package Plan you previously purchased will be charged to you, unless you opt out of automatic renewals or you choose a different plan or payment method.
Service Calls in the following locations will be subject to an additional 30% charge.
The amount being paid according to the above payment method is non-refundable. In case of any illegitimate service calls an appeal should be made within 7 days of receiving the call through our appeal form, and, if applicable, you will be credited the amount you were charged to your Spetz account. An illegitimate call is an intentional misuse by a user or a Spetz technical error.
You may be included in the System with a free Specialist account, at our discretion. In such a case, you will be classified as a ‘reserve’ Specialist and will receive Service Calls at the System’s discretion when no other Specialist is available.
We will automatically charge your preferred payment method (Credit Card, Debit card, or Bank Transfer) based on the plan you choose. This fee will constitute a liquidated debt, due immediately upon becoming payable.
The set-up fee to join Spetz will not be charged for new registrations and is automatically waived. Only in cases where the debts are not paid in a timely manner, Spetz has the right to charge the regular set-up fee of $300. In addition to the Setup Fee, we may also elect to, at our sole discretion, credit a bonus to your account (the bonus). Any bonus(es) awarded by Spetz will be applied as account credit only and are non-transferable and non-refundable.
If you fail to pay any sum owing to us in a timely manner, or if you request a refund on an existing payment, or if we are required to commence enforcement proceedings against you, the Setup Fee and any Bonus awarded to you will become immediately due and will constitute a liquidated debt due immediately in addition to any outstanding fees, including the collection agency’s fees and/or any legal fees related.
All prices displayed by Spetz do not include any applicable state sales tax which may be payable by you in connection with our fee.
Specialists are responsible for payment of all applicable taxes for revenues received from Customers in performing services for those Customers.
Your account balance will be available for you to view at any time. You are responsible for checking your account at any time and making sure there is enough balance to continue to receive Service Calls.
8. Specialist’s rates
The price of a job (paid directly to you by the consumer) is set by each Specialist and shall be reasonable.
The Company is entitled to establish a loyalty program at its own discretion and may change the terms of the program without any prior notice and without updating the Specialist, the Specialist will have no claim in this regard. In cases where payments have failed to be made or canceled, the bonus will be canceled and the Specialist will be required to pay for all the calls they received.
The System’s rating method is designed to provide Customers with independent feedback on the quality, value and reliability of a Specialist. Customers may be encouraged to provide and read reviews about Specialists given by previous Customers. Your performance in carrying out each Service Call may be rated and reviewed by the Customer and these reviews will be part of the information that will be supplied to the next Customers. It will also affect your rating and the way the System matches you with subsequent Customer Service Calls.
Where a Customer’s feedback of your performance on a Service Call suggests that your conduct was inappropriate or violated these Terms or third-party rights, we reserve the right to remove such feedback and delete your account without prior notice.
Under no circumstances shall Spetz be liable for the ratings or feedback left on the System. We will, however, do our best to review and update inaccuracies that may be verified as inaccurate, but only when such information and support is brought to our attention.
It is strictly forbidden, and you warrant to us that you will not, or allow anyone else to, directly or indirectly, perform any of the following actions to the System:
If you engage in any of the above actions, you will be responsible for any loss or damage caused to any person or entity as a result of your actions.
13. Intellectual Property
All intellectual property rights (and not only the copyright) in the System, logo, name and any work appearing therein, as well as any information, software, code, file, image and database (including the database of the Specialists and Customers registered with it) belong solely to the Company and can only be used with the consent of the Company in advance and in writing. Nothing in these Terms grants you any license to use the System’s intellectual property, the Company’s trademarks or service marks, or any other intellectual property rights, unless expressly stated otherwise in writing.
By using the System, you hereby grant to us a perpetual, irrevocable, non-exclusive license to use, copy, reproduce, modify, publish, edit, translate, distribute, perform, and display your information provided to the System, as well as any other information derived from such information, alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sub-license such rights through multiple tiers of sub-licensees. The foregoing grants shall include the right to exploit any proprietary rights in such materials, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You also waive any moral rights you have in the materials.
By providing us any feedback on the System, suggestions, improvements, enhancements, and/or feature requests relating to the services or System, you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use, reproduce, distribute and otherwise fully exploit such feedback for any purpose.
You may not make any use or copy, reproduce, display, distribute, use or allow the use of any content from the System, including the database of Specialists. It is hereby clarified that the creation of any alternative databases are strictly prohibited and constitutes breach of these Terms and an infringement of intellectual property rights.
You will not:
(i) remove any copyright, trademark or other proprietary notices from any portion of the System;
(ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the System except as expressly permitted by the Company;
(iii) decompile, reverse engineer or disassemble the System except as may be permitted by applicable law;
(iv) link to, mirror or frame any portion of the services;
(v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the System or unduly burdening or hindering the operation and/or functionality of any aspect of the System; or
(vi) attempt to gain unauthorized access to or impair any aspect of the System or its related systems or networks.
In accordance with the requirements set forth in the Digital Millennium Copyright Act, Title 17 United States Code Section 512(c)(2) (“DMCA”), we will investigate notices of copyright infringement and take appropriate remedial action. If you believe that any content on the System has been used or copied in a manner that infringes your work, please provide a written notification of claimed copyright infringement to the Designated Agent for the System containing the following elements as set forth in the DMCA:
Spetz’s designated agent for the written notification of claims of copyright infringement can be contacted at the following address:
Designated Agent – Copyright Infringement Claims
c/o Greenspoon Marder LLP, Attention: Robert P. Wessely, Esq.
590 Madison Avenue
New York, NY 10022
14. Warranty and disclaimer
Except as expressly indicated to the maximum extent permitted by law, the System is provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
The System checks the content in it to prevent the existence of harmful software such as viruses, Trojans, worms or other harmful software, but we make no warranty that
(i) the System is free of viruses or other harmful components, or
(ii) the results of using the System will meet your expectations.
You are responsible for ensuring that you use updated antivirus software when using the System. The content of the System is presented as is without any warranty or liability whatsoever to the maximum extent permitted by law. We are not responsible in any way or manner for the accuracy of the content, services, completeness, legality, reliability, correctness, timeliness, availability, etc. of any content in the System. The information contained in the System has been provided by the Specialists and Customers and we are not responsible for it or its accuracy.
We do not guarantee 100% availability of the System and may, at any time and for any reason, restrict or prevent your access to or use of the System and/or any part of it and/or deactivate your account without the need for prior notice. We will do so immediately if we detect any fraud, you violate these Terms, the law, you cause damage to the System, any Customer or any third party. We reserve the right to modify or cancel the System or any feature or part of it (including the way in which the algorithm matches Specialists with Customers), at any time, for any reason, without advance notice. We are not responsible in any way for any loss or inconvenience that may be caused to you due to such changes.
We do not guarantee how many Service Calls you will receive. You may not receive any Service Calls at all, depending on demand and the System’s criteria. We also do not guarantee that any leads generated using the System will result in business for you. We do not offer refunds in the event that the Specialist does not obtain business from the Service Calls generated.
You remain responsible and liable at all times for the works you carry out and we assume no responsibility for these. We are not responsible for any Customer’s behaviour towards you, or payments that Customers owe you.
We do not, nor are we required to, screen Customers. We also do not review or confirm the accuracy of details provided by Customers, and therefore cannot guarantee that all requests include correct or complete information. Similarly, we do not screen ratings for accuracy. If you object or disagree with a Customer rating, we may, but are not obligated to, update or remove a demonstrably false or inaccurate rating/testimonial.
We are not responsible for any third-party products or services available through, or advertised on, the System.
15. Liability and Indemnity
You are solely responsible for any damage or loss caused to a Customer, whether caused by you or by anyone on your behalf resulting from your actions or lack of action and/or negligence.
We are not and will not be liable for any direct or indirect damage caused to you and/or any Customer and/or any third party caused by you or your use of the System. You agree that, by using the System, you assume full responsibility for any damage that may be caused.
You will indemnify and keep us, our managers, employees, shareholders, officers, operators, partners, agents and/or representatives harmless against all liabilities, claims, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with:
Nothing in this clause shall restrict or limit your general obligation at law to mitigate any loss you may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
You can deactivate your account at any time. In such event, all Service Calls which are confirmed and outstanding must be carried out and outstanding sums owed to us must be paid immediately.
Any provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, all warranty disclaimers, indemnity, limitations of liability and dispute resolutions provisions.
17. Third party website and advertising
The System may include links to other websites. The Company does not endorse any of the linked sites, is not affiliated with them and is not responsible for their content.
In any case of a complaint regarding the content appearing on the System please use the Contact page. In order for us to process a complaint, it must include the following details: accurate details identifying you, the content relating to your complaint, an explanation of the nature of the complaint and the problematic content, and sufficient means of communication to allow us to contact you.
Our failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default.
20. No partnership or representation
Nothing in these Terms shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
The System is not used in any way to create entrepreneurial, partnership, employment or agency relations between the Company and the Specialist and you will not be considered a representative of the Company.
Due to the unique and dynamic nature of the System, it is hereby agreed upon by Specialists that despite the default provisions of any applicable law, no claim(s) may be brought against the Company after two (2) years from the date of the event giving rise to the alleged liability.
If any court of competent jurisdiction determines a provision of these Terms is unenforceable, the parties intend that these Terms be enforced as if the unenforceable provision were not present, and that any partially valid and enforceable provision be enforced to the extent that it is enforceable.
23. Assignment and change of control
You may not assign or transfer any obligation or benefit under these Terms without the Company’s consent. Any attempt to assign or transfer in violation of the previous sentence will be void in each instance. If you wish to assign this Agreement, please contact the Company. The Company may, without your consent, freely assign and transfer these Terms, including any of its rights or obligations under these Terms. These Terms will be binding on, inure to the benefit of, and be enforceable by the parties and their permitted assigns.
24. No third party rights
Except as expressly provided for in these Terms, a person who is not a party hereto has no right to rely upon or enforce these Terms.
25. Governing Law
You agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Terms and any claim or dispute that has arisen or may arise between you and the Company.
By entering your contact information through the System you expressly request to receive information and offers from Spetz via telephone call, email and text/SMS message (including through the use of an automatic telephone dialing system or artificial/prerecorded voice, SMS or MMS (text) messages, even if your telephone number(s) is/are currently listed on any state, federal or corporate Do Not Call list). Consent is not a requirement to purchasing the goods or services that Spetz is offering. Standard text message rates and cellular data charges apply. You may opt-out by replying “stop” to any message that you receive.
You acknowledge and agree that a legally binding contract with a Customer (the “Service Agreement”) is formed when you and that Customer agree on the terms of the Service Call or service.
You are an independent business owner. You are an independent contractor of the Customer, and not an employee, partner, representative, agent, joint venture, independent contractor or franchisee of Company. The terms of the Service Agreement include the engagement terms proposed and accepted on the System, and any other contractual terms accepted by both you and Customer to the extent such terms do not conflict with these Terms, including this Section, and do not expand Company’s obligations or restrict Company’s rights under this Agreement. Company is not a party to any Service Agreement and the formation of a Service Agreement will not, under any circumstances, create an employment or other service relationship between Company and you, nor will it create an employment relationship between Customer and you. No Specialist has authority to enter into written or oral — whether implied or express — contracts on behalf of Company.
Where approved in advance by the Customer, you are not obligated to personally perform the Service Call or service. You may engage assistants, helpers, agents or other personnel (collectively “Assistants”). For safety reasons, such Assistants shall have been registered through the System and agreed to our Terms. Your failure to comply with this provision shall be a violation of these Terms and could lead to removal from the System. You assume full and sole responsibility for the acts and omissions of such Assistants and are fully responsible for the lawful payment of all compensation, benefits and expenses of Assistants, if any, and for all required and applicable tax withholdings as to such Assistants. Customers are responsible for confirming with you that any Assistants are registered on the System.
Customer shall pay his, her, or its Specialist(s) in full for all Service Calls and services, at the rates and methods agreed to between such parties. You agree to comply with the Service Agreement and this Agreement during the engagement, performance and completion of a Service Call and all services for Customer.
These Terms constitute the entire agreement and understanding of the parties with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements and understandings.
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